Returns

Easy Returns

Returned goods must be unworn and in perfect condition, with all labels attached and in the original packaging. You have the right to return your online order up to 14 Days from delivery date. Please do not taint clothing with aftershave, deodorant or makeup when trying on as we may refuse to issue a refund if we deem the condition unsellable.

Please return your item to:

CCW LTD RETURNS DEPARTMENT
79 - 81 Main Street
Callander
FK17 8DX

To ensure the best possible service please note that all refunds and exchanges must be made through our E-commerce Department. Goods may be returned to our store, however refunds will not be made by our stores under any circumstances, instead refunds will be processed online by the e-commerce department in accordance with our usual refund practices.

When returning items by post, please ensure the goods are securely and safely packaged so that the goods are not damaged in transit. To make it easy we will provide you with a return address sticker for items to be returned and ask you to please voice your reason for goods returned by completing the ‘Reason for return’ section, so we can improve our service to you.

If you choose to exchange an item, we shall pay for the new exchange item to be delivered.

Christmas Returns Policy:

Christmas gifts bought in-store & online from the 1st of November have until the 8th of January 2023 for an exchange.

The refund policy does not change over the Christmas period.

10days for a full refund in-store.

14days for a full refund online.